C2C Merchant FAQ Guide on OKX: Troubleshooting Common Challenges

Understanding Merchant Types on OKX

1. Differences Between Standard and Premium Merchants

Merchant Benefits:

• Standard Certified Merchants: Basic advertising slots and standard customer visibility.
• Wholesale/Diamond Merchants: Priority listings, higher transaction limits, and dedicated support.

Benefit Comparison:

| Feature | Standard Merchant | Diamond Merchant |
|------------------------|-------------------|------------------|
| Advertising Priority | No | Yes |
| Transaction Limit | $10,000/day | $50,000/day |

Applying or Removing Merchant Status

1. Via Mobile App

To Apply:

1. Navigate to OKX Home → Buy Crypto → C2C Trading → "My" tab → Apply as Certified Merchant.
2. Meet requirements → Submit application.

To Remove:

1. Go to C2C Trading → "My" tab → Remove Merchant Status → Select tier → Confirm.

2. Via Web

To Apply:

1. Homepage → Buy Crypto → C2C → "More" → Apply as Merchant.

To Remove:

1. Same path → "Remove Merchant Status."

Merchant Approval Process

1. Steps: Complete profile → Pay deposit → Await review (≤3 days).
2. Updates: Check platform messages for approval status or contact support.

👉 Optimize your merchant strategy

Using the Merchant Dashboard

1. Access

• Web: OKX Home → Buy Crypto → C2C → "Merchant Dashboard."

2. Features

• Create Orders: Custom buy/sell ads.
• Track Data: Real-time market trends, payment method analytics.
• Chat: Communicate with buyers or OKX support.

Exporting Transaction Records

1. Timeframe: View up to 6 months of data (contact support for older records).

2. Steps:

   • C2C → Orders → Filter by status/date/asset → "Export."

Verifying OKX Official Contacts

1. Method: Homepage → Scroll down → "User Support" → "Official Verification."

2. Tips:

   • Always check URLs for https://.
   • Cross-check IDs with customer service if unsure.

Deposit Release After Status Removal

• Timeline: 7 business days post-approval (if no disputes exist).

Preventing Phishing Attacks

1. Key Measures:

   • Avoid suspicious links.
   • Use unique passwords for OKX.
   • Manually enter OKX’s official site.

2. Enable Anti-Phishing Code:

   • Set via "User Center → Security Center."

👉 Secure your account today

FAQ Section

1. How long does merchant approval take?

• Typically ≤3 days. Delays? Contact support.

2. Can I adjust my ad after posting?

• Yes! Edit via "Merchant Dashboard → Orders."

3. What if my deposit isn’t released post-removal?

• Confirm no pending disputes → Reach out to support.

4. Are there fees for merchant status?

• Only the initial deposit; no recurring charges.

5. How to boost my ad visibility?

• Upgrade to Diamond status or optimize ad pricing.

6. Where’s my transaction data stored?

• Locally for 6 months; request archives for older records.