Buyer Disputes
1. Order Cancellation
If a payment is successfully processed but the order gets canceled due to payment expiration or buyer error, OKX support will contact the seller to arrange a refund. Accounts refusing cooperation or acting in bad faith may face suspension or termination*.
2. Payment Amount Mismatch
When buyers overpay, OKX ensures refund of excess funds. Disputes are reviewed with evidence from both parties. Sellers failing to refund may incur account restrictions*.
Note: For transactions exceeding $1,000, a 5% price deviation tolerance applies—exceeding this cancels the order.
3. Seller Crypto Release Delays
- Real-time payments: Sellers must release crypto within 15 minutes. Non-compliance triggers manual release by OKX.
- Non-instant payments: OKX contacts sellers within 2–5 business days. Unresponsive sellers after this period prompt order completion.
4. Seller Refusal to Release Crypto
If buyers pay correctly but sellers withhold crypto (except for prices 10% below market rate), OKX manually releases funds after 12 hours.
5. Cryptocurrency-Related Payment Notes
Buyers adding crypto-related terms (e.g., "BTC," "P2P") in payment details may face refund delays. Refund costs are borne by the buyer.
6. Offensive Language Usage
Profanity in OKX P2P chats or comment sections may lead to trading suspensions.
👉 Need help with P2P disputes?
Seller Disputes
1. False "Payment Completed" Claims
Buyers failing to pay or provide unedited payment proof risk order cancellation. Repeat offenders face trade restrictions.
2. Payment Account Mismatches
- Wrong recipient payments: OKX isn’t liable for losses; refunds aren’t guaranteed. Repeat offenses trigger 30-day trading bans.
- Name discrepancies: Buyers with unverified account names face 15-day P2P trading suspensions. Full refunds are required, with costs borne by the buyer.
- Underpayments: Buyers must top up within deadlines or face refund obligations. Sellers releasing crypto prematurely assume liability*.
3. Unconfirmed Payments with Crypto Release
Sellers must report unconfirmed payments via OKX support. Buyers unresponsive to repayment requests may face legal action. OKX isn’t liable for losses from premature releases.
4. Offensive Language
Both parties using profanity in P2P interactions risk account trade suspensions.
👉 Learn about secure P2P trading
FAQ Section
Q1: How long does OKX take to resolve P2P disputes?
A: Typically 2–5 business days, depending on evidence complexity and regional timelines.
Q2: Can I recover funds if I paid to the wrong account?
A: Recovery isn’t guaranteed. Always verify payment details before transacting.
Q3: What happens if a seller doesn’t release crypto?
A: OKX manually intervenes after 12 hours (or 15 minutes for real-time payments).
Q4: Are there fees for dispute-related refunds?
A: Yes—buyers typically bear refund costs unless seller misconduct is proven.
Q5: How does OKX handle abusive users?
A: Accounts with repeated violations face temporary or permanent trade restrictions.
Bad faith actions include fraud, payment defaults, unjustified dispute filings, hidden fees, and off-platform trade solicitations. OKX reserves the right to suspend services for non-cooperative users. Digital assets carry risks—consult a financial advisor before trading.