1. Incident Overview
On March 26, 2021, OKX's spot and margin trading services experienced two temporary suspensions:
- First outage: 13:50:00–14:36:00 HKT
- Second outage: 21:03:00–21:25:00 HKT
Affected platforms included Web, Mobile App, and API interfaces.
Root Cause Analysis
| Incident | Cause | Resolution |
|---|---|---|
| First Outage | Cloud server system anomaly disrupted internal dependencies for spot/margin trading services. | Engineers collaborated with cloud provider to restart services. |
| Second Outage | Recurring cloud server instability triggered another system halt. | Cloud provider performed emergency system upgrades to restore functionality. |
Timeline of Actions
First Outage Response
- 13:50 HKT: Monitoring system alerted developers; API returned error code
30030("Matching engine upgrade"). - 13:51 HKT: Emergency protocols initiated; cloud server failure identified by 14:05 HKT.
- 14:36 HKT: Services restored after server reboot.
Second Outage Response
- 21:03 HKT: Similar API error detected; cloud server issue confirmed by 21:10 HKT.
- 21:25 HKT: System upgrades completed; trading resumed.
2. How OKX Ensures Platform Stability
While no system guarantees 100% uptime, we implement proactive measures to minimize disruptions:
👉 Key Initiatives
- Rigorous Testing: New features undergo simulated trading before deployment.
- Architecture Improvements: Multi-server and multi-region redundancy to reduce downtime.
- Hot Updates: Seamless system upgrades without interrupting live trading.
3. Staying Informed About System Updates
- Post-incident reports are published on our 👉 Status Page.
Real-time notifications via:
- API user communities
- System status subscription channels
FAQ
Q: How often does OKX experience outages?
A: Major incidents are rare; we prioritize preemptive system hardening.
Q: Can users claim compensation for outage-related losses?
A: Review our Terms of Service for outage policies; contact support for specific cases.
Q: What’s being done to prevent future cloud server failures?
A: We’re migrating to more resilient infrastructure with automated failover protocols.
Q: How can traders mitigate risks during outages?
A: Diversify platforms and monitor 👉 Status Page for updates.
Note: Outage durations and responses are documented transparently to uphold user trust.