How KYC Helps The Sandbox Prevent Multi-Accounting and Cheating
August 23, 2022
What Is Know Your Customer (KYC)?
Starting with Alpha Season 3, only verified accounts can claim rewards or participate in LAND sales.
KYC (Know Your Customer) ensures each account belongs to a real individual, confirming their identity per regulatory requirements. This process prevents fraudulent activities like money laundering, identity theft, or falsified documents.
Key Steps in KYC:
- Live Proof Check: Verify you’re a real person submitting the request.
- ID Document Upload: Submit a valid government-issued ID (e.g., passport, driver’s license) for authentication.
Why KYC Matters in The Sandbox
- Compliance: Meets legal standards to combat fraud.
- Fair Play: Ensures equal opportunities by blocking duplicate accounts.
- Reward Eligibility: Only verified users can receive in-game rewards or trade LAND.
Frequently Asked Questions (FAQs)
1. How long does KYC take?
Processing typically takes 24–48 hours. Delays may occur if documents require manual review.
2. Which countries are supported?
Most countries are eligible, but sanctions-restricted regions (e.g., North Korea, Iran) cannot participate.
3. What if my document is rejected?
Ensure your ID is:
- Clear and unedited (no glare or cropped edges).
- Valid and not expired.
- Matched to your registered name.
4. Is my data secure?
Yes. The Sandbox’s KYC partners use bank-level encryption, and data is stored only as legally required.
👉 Learn more about KYC security
Troubleshooting Common Issues
Document Errors
- Blurry uploads: Retake the photo in good lighting.
- Mismatched names: Update your profile to match your ID.
Technical Failures
- Browser issues: Try Chrome/Firefox with cookies enabled.
- System updates: Check The Sandbox’s status page for outages.
Final Tips
- Double-check info before submission.
- Contact support if stuck—response times average 72 hours.
Need further help?