Many OKX (formerly OKEx) users encounter a frustrating issue during account setup: their phone number or email appears to be already registered. This comprehensive guide provides step-by-step solutions to reclaim your contact information while maintaining account security.
Why Your Contact Information Shows as "Already Registered"
Before troubleshooting, understand these common scenarios:
- You previously created an account but forgot the login credentials
- Someone else registered using your contact information
- System error causing false registration flags
👉 Secure your OKX account today with proper contact information binding.
Solution 1: Mobile Number Still Accessible
Follow these steps if you still control the registered phone number:
Open OKX App and navigate to:
- Profile Icon → [Personal Settings] → [Security Settings] → [Mobile Number]
Select [Change Mobile Number] and complete:
- Facial recognition verification
- Entry of new phone number
- Verification codes from both old and new numbers
- Account security password
- Confirm changes by clicking [OK]
Pro Tip: Always enable two-factor authentication after updating contact information.
Solution 2: Mobile Number No Longer Accessible
When you've lost access to the registered number:
At login, select:
- [Use Alternative Verification] → [Reset Secondary Verification]
Choose [Reset Mobile] and:
- Complete identity verification
- Provide alternative verification methods
- Follow on-screen prompts
Security Note: This process may take 24-48 hours for verification purposes.
Email Migration Protocol
For occupied email addresses:
In OKX App, access:
- Profile → [Security Settings] → [Security Center] → [Email]
Select [Modify Email Address] and provide:
- New email address
- Verification codes for both emails
- Google Authenticator code (if enabled)
Initiate account migration:
- Confirm all details
- Follow the step-by-step verification
- Finalize account closure of the old registration
👉 Explore OKX's advanced security features for complete account protection.
Preventative Measures
- Regularly update contact information
- Use unique credentials for each exchange account
- Enable all available security features
- Document your account recovery information securely
FAQ Section
Q: How long does email migration take?
A: The process typically completes within 2 business days after verification.
Q: What if I don't have alternative verification methods?
A: Contact OKX support with government-issued ID for manual verification.
Q: Can I use the same number for multiple OKX accounts?
A: No, each phone/email can only bind to one OKX account.
Q: Is there a limit to how often I can change bound information?
A: Yes, frequent changes may trigger security reviews.
Q: What security information should I prepare beforehand?
A: Have your ID documents, previous transaction records, and device information ready.
Q: Does OKX charge for contact information updates?
A: No, this service is completely free for all users.
Remember: Account security begins with proper contact information binding. Follow these steps carefully to ensure uninterrupted access to your OKX account and trading services.
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