How to Handle Incorrect Payments When Buying Cryptocurrency

Summary

When dealing with incorrect payments during cryptocurrency purchases:

• Overpayment: Contact the seller for a refund if coins aren't released yet. If coins were already transferred, file an official appeal.
• Underpayment: Negotiate with the seller to complete the payment.
• Wrong recipient: Coordinate with the seller if they received funds, or contact customer support for assistance.

👉 Protect your crypto transactions with these security tips

Part 1: Overpayment Scenarios

1. Pending Orders (Coins Not Released)

If you've:

1. Completed payment
2. Clicked ["I've completed transfer"]
3. But the seller hasn't released coins

Steps to resolve:

• Use the in-app messaging system to request a partial refund

• If unresolved, file an official appeal via:

  • App Home → [C2C Buy] → [Orders] → Select order → [Need Help]
  • Choose [Other] → [Submit Appeal] with payment proof

2. Completed Orders (Coins Already Released)

If coins were released before you noticed the overpayment:

• Immediately file an appeal using the same process above
• Specialists will investigate transaction records

Part 2: Underpayment Solutions

When you've sent less than required:

1. Contact seller via IM to arrange balance payment
2. Seller confirms receipt before coin release

If seller refuses:

• Request full refund
• Cancel order after refund confirmation
• Place new correct order

Emergency protocol:

• Can't reach seller? File appeal after 5 minutes
• Customer support will mediate

Part 3: Wrong Recipient Cases

Case 1: Correct Seller, Wrong Payment Method

Example: Paid via WeChat when order specified Alipay

Resolution:

1. Contact seller to confirm receipt
2. Request coin release
3. If refused → File appeal with payment proof

Case 2: Paid Third Party Instead of Seller

Action required:

1. Attempt to contact accidental recipient
2. Request refund
3. Cancel order immediately

👉 Learn how to verify crypto sellers for secure transactions

Key Reminders

1. Documentation matters: Always provide payment records when appealing
2. Dual action: Contact seller AND submit appeal simultaneously for fastest resolution
3. Virtual numbers: Seller contact numbers expire after 3 minutes (refresh page if needed)
4. Availability: Disable call blocking during dispute resolution

FAQs

Q: How long do overpayment appeals take?

A: Typically resolved within 24 hours with complete documentation.

Q: What if I can't remember where I sent wrong payment?

A: Check bank/payment app history immediately. Contact both platforms' support if needed.

Q: Can sellers cancel orders for underpayment?

A: Yes, but proper communication ensures smoother resolution than abrupt cancellation.

Q: Is there buyer protection for wrong recipient cases?

A: Only when using official platform channels. Private transfers carry higher risk.

Q: Why can't I see the seller's real phone number?

A: Temporary virtual numbers protect both parties' privacy per security protocols.