We’re thrilled to announce OKX SERVIÇOS DIGITAIS LTDA., OKX’s dedicated entity for Brazilian users. This upgrade ensures a seamless platform tailored to local needs, featuring:
- Full BRL (Brazilian Real) support for deposits/withdrawals.
- Dedicated local customer service.
- Optimized token availability under the new terms.
Key Steps for a Smooth Migration
To ensure uninterrupted access, users must take the following actions before migration:
Token Management:
- Convert unsupported tokens to locally available ones.
- Withdraw unsupported tokens to an external wallet.
👉 View the list of supported tokens in Brazil
Account Adjustments:
- Set Trading accounts/subaccounts to "No Margin" mode.
- Complete identity verification by the deadline emailed to you.
Position Resolution:
- Close all margin, perpetuals, futures, and options positions.
- Redeem funds from Grow products (Earn, Loan, Jumpstart).
Note: Non-compliant accounts will be frozen but remain withdrawable.
Why This Update Matters
This transition reflects OKX’s commitment to:
- Localized services for faster, compliant transactions.
- Enhanced security through rigorous verification.
- User-centric flexibility with cash-based BRL operations.
FAQs
1. What happens if I don’t migrate my tokens?
Unsupported tokens will be frozen and require manual withdrawal post-migration.
2. Can I still withdraw funds if my account is frozen?
Yes. Frozen accounts retain withdrawal access for all assets.
3. How do I check which tokens are supported?
Refer to the official token list linked above.
4. Is margin trading still available?
No. All accounts must switch to "No Margin" mode pre-migration.
5. What’s the deadline for identity verification?
Deadlines are specified in the email sent to your registered address.
We appreciate your trust and look forward to empowering your digital asset journey in Brazil!
👉 Discover more about OKX’s services in Brazil
Sincerely,
The OKX Team
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