If you've accidentally deposited a cryptocurrency that isn't supported by OKX into your account, you won't be able to trade or use that asset on the platform. However, you can withdraw it through a self-service withdrawal process without needing to contact customer support.
Key Steps for Withdrawing Non-Tradable Assets
- Verify Exchange/Wallet Support: Ensure your chosen exchange or wallet supports the non-tradable asset. Platforms vary in supported assets and networks.
- Obtain Deposit Address: Log in to your exchange or wallet account, locate the deposit option for the asset, and generate a unique deposit address.
- Confirm Network Compatibility: Always select the same network for withdrawal as used for deposit. Mismatched networks may result in permanent asset loss.
- Execute Withdrawal: On the withdrawal page, enter the deposit address, select the correct network, and confirm the transaction.
- Check Support Resources: If unsure where to find receiving addresses, consult third-party websites listing supported assets and recommended platforms.
Step-by-Step Withdrawal Guides
Mobile App (OKX)
- Navigate to [Assets] > [Funding Account]. Non-tradable assets appear under [Non-Tradable Assets].
- Tap the asset, then click the "‧‧‧" icon and select [Withdraw] to access the withdrawal page.
Enter:
- Withdrawal Network
- Destination Address
- Amount
Note: Fees are deducted in USDT—ensure sufficient balance.
- Review details and submit.
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Tips:
- Requires App version 6.0.29 or higher.
- Displays network miner fees only; no additional platform charges.
Web Platform
- Go to [Asset Management] > [My Assets].
- Select [Funding Account]; non-tradable assets appear in the dedicated section.
- Click the asset, then "‧‧‧" > [Withdraw].
Input:
- Network
- Address
- Amount
(USDT fees apply—check balance beforehand.)
- Confirm and submit.
Preventing Non-Tradable Deposits
OKX supports 300+ digital assets, but some remain unsupported. Before depositing:
- Consult OKX's supported assets list.
- Contact customer support for verification.
Currently Supported Non-Tradable Assets
Self-service withdrawals cover:
- Delisted or soon-to-be-delisted tokens
- Airdropped coins
- Select unsupported tokens/deposits to wrong networks
Refer to this table for details:
| Token | Chain | Contract Address |
|---|---|---|
| HBTC | ETH | 0x0316EB...c6d380 |
| WETH | Polygon | 0x7ceB23...f1b9f619 |
| BBTC | ETH | 0x9BE89D...C22541 |
| USDT | BSC | 0x55d398...3197955 |
| ETC | HECO | 0x1d5E22...A51618 |
| Doge | HECO | 0x40280E...6F365Da |
OKX plans to expand self-service withdrawals—check updates via support.
FAQs
Q: What if I sent a token to an unsupported network?
A: Use the self-service withdrawal tool if the asset appears in your [Non-Tradable Assets] section. Otherwise, contact support.
Q: Are withdrawal fees refundable?
A: No. Miner fees are non-refundable once the transaction processes.
Q: How long do withdrawals take?
A: Times vary by network congestion—typically 5-30 minutes for confirmations.
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Q: Can I convert non-tradable assets instead of withdrawing?
A: Not directly. Withdrawal is the only option for unsupported tokens.
Q: Why does OKX charge fees in USDT?
A: Standardizing fees in a stablecoin ensures predictable costs across transactions.
Q: Is there a minimum withdrawal amount?
A: Yes—check the withdrawal page for network-specific minimums.