If you encounter an "ID already in use" error during KYC verification on OKX (formerly OKEx), follow this step-by-step guide to migrate your account information to a verified profile:
Step 1: Locate the Account Using Your ID
- Open the OKX App and log in to your new OKX account.
- Navigate to:
Profile Icon (top left) → [Account & Settings] → [Identity Verification] → [Basic Verification] → Click "Verify Now".
Step 2: Migrate Your New Account to the Verified Profile
If you can't access the original verified account (the one using your ID), you'll need to transfer your new account's email/phone number to it:
- Select [Verified Account Is Inaccessible] → Click [Next] twice.
- On the migration page, check the confirmation box and click [Continue].
⚠️ Critical Pre-Migration Steps:
- Cancel all active orders.
- Withdraw all assets from the new account to avoid losses.
Key Migration Notes:
- After migration, the unverified account will be permanently frozen.
- The verified account will retain only the newly migrated email/phone (replacing old contact methods).
Why OKX Uses Account Migration
Unlike platforms that allow ID unbinding, OKX's system freezes but never deletes verified data. Migration ensures compliance while maintaining security.
👉 Learn more about OKX's security protocols
FAQ: OKX Identity Verification
Q1: Can I remove my ID from an old OKX account?
A: No. OKX doesn’t support ID unbinding—only migration to a new account.
Q2: What happens to assets in the frozen account?
A: They become inaccessible. Always withdraw funds before migrating.
Q3: How long does migration take?
A: Typically under 24 hours if all steps are completed correctly.
Q4: Is there a way to bypass ID verification?
A: No. KYC is mandatory for regulatory compliance.
👉 Visit OKX's help center for migration support