How to Reset and Bind a New Mobile Number on OKX

If you need to update your mobile number on OKX, the process varies depending on whether your original number is still accessible. Follow these step-by-step instructions to ensure a smooth transition while maintaining account security.

Scenario 1: Original Mobile Number Still Accessible

Step-by-Step Reset Process:

1. Log in to your OKX account
2. Click the profile icon (top-left corner)
3. Navigate to [Security Settings] > [Mobile Verification]
4. Select [Change Mobile Number]

5. Provide required verification details:

   • New mobile number
   • SMS verification code sent to new number
   • SMS verification code from original number
   • Email verification code
6. Confirm changes by clicking [Submit]

👉 Need help with verification? Contact OKX support

Scenario 2: Original Mobile Number Unavailable

Alternative Verification Method:

1. Log in via email (if still accessible)
2. Access the [Help Center] through profile menu
3. Initiate chat with virtual assistant by typing:
   问题反馈 (Problem Feedback)
4. Select [Account & Security Issues] > [Request Mobile Number Change]

5. Complete the submission form with:

   • Detailed problem description
   • Account verification documents
6. Submit for manual review by security team

Important Security Notes:

• 24-hour withdrawal freeze applies after mobile number changes

• For compromised accounts where both email and mobile are inaccessible:

  • Contact OKX directly via: [email protected]

  • Include in your email:

    1. Account registration details
    2. Recent transaction history (if any)
    3. Government-issued ID verification

👉 Visit OKX security center for additional protection tips

FAQ: Mobile Number Updates

Q: How long does manual review take for number changes?
A: Typically 24-48 hours during business days. High-volume periods may extend processing.

Q: Can I use the same number for multiple OKX accounts?
A: No. Each mobile number can only verify one OKX account due to security protocols.

Q: What if I don't receive SMS verification codes?
A: Try these troubleshooting steps:

1. Check phone signal/network status
2. Confirm no SMS-blocking apps are active
3. Request code resend after 60 seconds
4. Contact carrier about potential SMS filtering

Q: Are there geographic restrictions for mobile numbers?
A: OKX accepts numbers from 200+ countries. Some high-risk regions may require additional verification.

Q: How often can I change my bound mobile number?
A: Frequent changes trigger security reviews. Limit changes to necessary circumstances only.

For optimal account security, we recommend:

• Enabling two-factor authentication
• Regularly updating passwords
• Monitoring login activity
• Using official OKX channels for support requests

Remember: OKX staff will never request passwords or verification codes via unsolicited calls/messages. Report suspicious contacts immediately.