OKX (formerly OKEx) is a globally leading digital asset exchange that provides cryptocurrency trading services including Bitcoin, Litecoin, and Ethereum spot/derivatives trading. As one of the most established platforms in the industry, OKX offers:
- Secure blockchain-based transactions
- Beginner-friendly interface with step-by-step guidance
- 24/7 customer support
- Advanced financial services for global traders
New Device Login Authorization Process
When accessing your OKX account from a new device, follow these verification methods (actual options may vary based on system prompts):
1. Email Verification
- Open the email associated with your OKX account on the new device
- Click the authorization link in the verification email
- If the link doesn't work, copy/paste the URL into your browser
👉 Troubleshooting email verification issues
2. Device Authorization
- Open OKX App on your previously authorized device
- Approve the login request
- Ensure both devices share the same WiFi/hotspot connection
- Click "I've completed verification" after successful authorization
3. Phone Verification
- Click phone verification to receive an automated call from 0319-prefix number
- Listen to the voice prompt and press 1 to confirm login
- Maximum 5 attempts within 1 hour
- Click "I've completed verification" after authorization
Note: Disable any call blocking features if you don't receive the verification call.
4. Facial Recognition
- Follow on-screen instructions for live detection (blinking/nodding)
- Ensure proper lighting and unobstructed camera view
- Complete the biometric verification process
Troubleshooting Common Issues
IP Address Mismatch Alert:
- Connect both devices to the same WiFi/hotspot
- Ensure network consistency during authorization
Failed Verifications:
If self-service verification fails, email scanned copies of your ID (front/back) to [email protected] for manual assistance.
Frequently Asked Questions (FAQ)
Q: Why does OKX require new device authorization?
A: This security measure protects your account from unauthorized access by verifying your identity through multiple authentication methods.
Q: How long does authorization last for a new device?
A: Typically, you'll only need to authorize a device once unless you clear app data or reinstall the application.
Q: What if I don't have access to my old device?
A: Use email verification as primary method, or contact OKX support with identity verification documents.
Q: Is phone verification available worldwide?
A: Yes, but international users should ensure their registered number can receive calls from Chinese numbers (+86 prefix).
Q: How secure is facial recognition data?
A: OKX uses advanced biometric encryption and doesn't store raw facial data, complying with global privacy standards.
👉 Learn more about OKX security features
For optimal account security, we recommend enabling two-factor authentication (2FA) and regularly updating your login credentials.