If you encounter any issues while using OKX services, you can reach out to our 24/7 online customer support for assistance. Alternatively, you may submit a support ticket to report problems and track the progress of previously submitted tickets.
Web Browser Access
- Visit the OKX official website.
- Click the customer support icon located in the bottom-right corner (marked as position 1 in the interface).
For ticket status:
- Hover over the question mark icon in the top-right corner
- Select 【My Support Tickets】
Mobile App Access
- Open the OKX mobile application
Navigate through:
- Tap the top-left menu icon
- Select 【Help Center】
For live support:
- Click 【Live Chat】
- Type "human agent" and briefly describe your issue
To check tickets:
- Scroll down in Help Center
- Select 【My Support Tickets】
👉 Quick access to OKX customer support
Important Notes
- During peak hours, you may experience wait times for live agents
- We recommend first searching the Help Center for solutions
- Alternatively, type "issue report" in Live Chat to submit your query for later response
Key Service Features
| Platform | Live Support Access | Ticket Status Check |
|---|---|---|
| Web Browser | Bottom-right icon | Top-right menu |
| Mobile App | Help Center > Chat | Help Center footer |
Frequently Asked Questions
Q: How long does customer support response take?
A: Responses are typically immediate for automated systems, with human agents responding within 15 minutes during business hours.
Q: Can I reopen resolved tickets?
A: Yes, simply reply to the closed ticket email or create a new ticket referencing the previous case number.
Q: What information should I include in my ticket?
A: Provide your account email, detailed issue description, and relevant screenshots if applicable.
Q: Is phone support available?
A: Currently, we only offer support through our online channels for security verification purposes.
Q: How do I escalate unresolved issues?
A: Request to speak with a supervisor during your live chat session or submit a ticket marked "Urgent".
👉 Learn more about OKX support policies
This information represents general guidelines only and may be subject to regional variations. For specific account-related inquiries, please contact our official support channels.