Before engaging in buy/sell cryptocurrency transactions, you'll need to complete identity verification and link payment methods.
Identity Verification Process
Important: Real-person authentication and video verification must be completed via the mobile app.
Mobile App Steps:
Document Upload:
- Tap the user profile icon → Select your nickname/account → Choose [Identity Verification]
- Follow prompts to upload government-issued ID (front/back photos)
- Complete facial recognition scan
Video Verification:
- Navigate to: [Buy Crypto] → [C2C Trading] → [Profile] → [Video Verification]
System requirements:
- Enable microphone and camera
- Disconnect headphones
- Respond "Yes" after the tone when prompted
Payment Method Binding
Mobile App Method:
- Access via: [Buy Crypto] → [C2C] → [Profile] → [Payment Accounts]
Supported options:
- Bank cards
- Alipay
- WeChat Pay
Web Platform Method:
- Visit www.okx.com → [Buy Crypto] → [C2C Trading]
- Select [Profile] → [Payment Settings]
Choose from:
- Bank transfer
- Digital wallets
- E-payment systems
Account Security Management
Contact Information Update:
- Mobile App: Profile → [Security Settings] → Verification methods
- Web: User icon → [Security Center] → Phone/Email modification
Frequently Asked Questions
Q: Why does video verification require audio?
A: Audio confirmation provides additional security against fraudulent attempts.
Q: Can I use international payment methods?
A: Currently only region-specific options are available based on your verification documents.
Q: How long does verification typically take?
A: Most applications process within 2-4 business hours during peak periods.
👉 Troubleshooting verification issues
Risk Disclosure:
Cryptocurrency investments involve market volatility. This content constitutes neither financial advice nor a recommendation to trade. Carefully consider your risk tolerance before transacting in digital assets.